Overall rating | 4.8
I bought my mattress about three weeks ago and had the most amazing experience with customer care. I got a phone call I think it was the day after I purchased the item online confirming my order and actually received my mattress at the exact time of day I wanted it in about seven days . I had a small issue called customer care and within one hour the issue was resolved with such kindness and efficiency I was shocked. I got not only a phone call but email responses from customer care and my issue is resolved and I am so pleased and amazed by this unbelievable company you are so lucky to have the employees that you have and if anyone is ever looking for a mattress I would without question buy from this company. I know it seems strange to try a mattress with out I got not only a phone call but email responses from customer care and my issue is resolved and I am so pleased and amazed by this unbelievable company you are so lucky to have the employees that you have and if anyone is ever looking for a mattress I would without question buy from this company trying it, but it's true that you only know if you like it when it's I your home!!!!! I am extremely picky and I am SO pleased I went this route. Don't be scared, go for it....buy one, you will be thrilled!!!!! Bravo Loom and Leaf
We wanted a new bed for the completion of a remodeling project. I did a lot of research on the internet to see where we should begin to shop. The result of the research was that we didn't "go" anywhere. We ordered from Kristina at Loom and Leaf. It was a risk to order something that expensive on the internet, but Kristina, the helpful specialist on the phone the warranty, and the website quieted my fears. We now have our bed, installed perfectly sooner than promised. It is terrific. So terrific, in fact, that we called Kristina at Loom and Leaf and ordered three more beds to replace all of the beds in our house. Considering the product, the warranty , and the service; the price is certainly right.
So far I feel like my business is appreciated. Everyone has been very helpful and nice. Time will tell the tale. We are really looking forward to our mattress. I am taking a chance going with a company that I don't know. My wife is Leary but I believe this was the right choice. Everyone has answered my questions and kept me enformed.
This is the first time I've taken the time to review a product but my bed is so delicious, L&L deserves it! I was skeptical about buying a bed online for a fraction of the cost of a Tempurpedic but everything about the experience was easy and the bed really is like falling into a mothers embrace every night. Five stars for sure!
First night in years no hip pain......love this mattress...got one for my brother too and he loves it. The cotton top is luxury.
I do not know what took me so long to buy one of these. I take that back I do know it was the cost. If you're wondering if you're going to make a mistake and wonder no more. I broke my back twice and cannot get a surgeon to operate on me. I bought standard mattresses and could not get a good nights sleep. The first night I slept on this I did not want to get up. I slept the whole night through for the first time in years. I live on morphine and oxycodone to stop my back pain. You cannot believe how happy I am to have chosen to buy this mattress. Buy one and I could tell you you are not making a mistake.
My husband and I had a Tempurpedic mattress for just a few years and he began having morning back aches! I found our Loom & Leaf mattress online.....and we are delighted. The customer service is great and we really like our new mattress. After 51+ years of marriage....I hope this is our mattress for many more years!
Wow! To find a company that provides a great product and gets customer service in this place and time is so refreshing! It has been my pleasure to deal with Saatva and Loom and Leaf to finally get a really good night's sleep. It was my dream to have a Tempur Pedic mattress for years, but when the time came to purchase something the cost was prohibitive. I found Saatva and thought I could stick with a traditional mattress even though I really wanted memory foam. How great to avoid creepy mattress stores! When a Saatva rep called to confirm my order I learned about Loom and Leaf and found out I could change my mind, my order and my world. Turns out there was a mix up with the delivery and I got the regular mattress instead of the memory foam one. This was quickly resolved and I have my dream bed for less than half the price of a Tempur Pedic. I'm telling everyone about your company. Makes me proud to know there are successful companies providing products made in the US. Keep up the great work and thank you for a wonderful buying experience.