Overall rating | 4.9
After leaving a review about our mattress sinking, Loom & Leaf contacted me, and is replacing our mattress. I was very impressed with the customer service, and their prompt attention to our problem. Thank you to Kristal for all her help getting this resolved. Looking forward to a good nights sleep
My son purchased one of these beds. I was so skeptical, well, my lab who has always slept on my bed has deserted to now sleep in my sons bed. Do you sell pet beds?if not you should there is a missed market. If i lay for longer than 2 minutes on his bed i am out. This is a great product.
This is my second review. My first was 1 star, because after buying the medium firm and exchanging it for a firm, within a few months the mattress went soft on me. Really, really soft. Like defective soft. I didn't want to go through more expense to exchange the mattress again, so I wrote a review of how disappointed I was and within 10 minutes Customer Service rang my phone. First of all, they've removed the shipping on exchanges. Hallelujah. Then, they immediately had a new mattress made for me and delivered it within the month. What a difference! I couldn't be happier with the service and the performance of the mattress. I sleep like a baby and I am glad I trusted Loom & Leaf to back their product.
I bought a Loom & Leaf mattress eight months ago, and I couldn’t love it more! It is hands down the most comfortable mattress I’ve ever owned. It’s still like new with no signs whatsoever of sagging or softening. The mattress was delivered and set up as promised. I’m a side sleeper, and this mattress provides a comfortable night’s sleep. I can highly recommend this product.
I currently own a king Loom & Leaf mattress and have for about 3 years. I also have a queen Tempur Pedic mattress that now resides in a guest bedroom. I am ready to purchase my second king Loom & Leaf for another home. I have never been happier with a mattress and would never think of going back to a spring mattress. The white glove delivery and impeccable customer service make this the only choice. The price is nice too. I also love that the mattress is made with organic cotton and made in the USA.
I originally stumbled across this Loom and Leaf mattress when I was reading reviews online for zero motion transfer beds. The reviews rated the mattress really high for no motion transfer but also had a lot of good things to say about the company itself. While I appreciate good customer service, now days it doesn't happen very often so it wasn't something I was even focusing on, I just wanted a good bed. The bed itself is so comfortable, we got the relaxed firm King size mattress with box spring and frame. Unfortunately with the frame on it, you could still feel movement in the mattress however we removed the frame and have the box spring now directly on the floor and its wonderful, can barely feel any movement from across the bed. (Probably better suited on a platform bed instead of a metal frame.) Now to the company, literally every interaction with this company has been amazing. Working with them is so easy, they are quick to respond, quick to adjust something to your preference, quick to help wherever they can, kind, informative, the list goes on. Even the delivery company they hired was nice, ON-TIME, clean, and fast in their "white glove" set up. For the experience alone I cannot recommend this company enough but the bed is also the best I have ever slept on, thank you Saatva for making my life easy.
I just got my bed 4 days ago. Oh what a difference. I had a Sleep Comfort for over 15yrs. My hips began hurting because they are not deep enough for a heavy person a bit over 300lbs. I got 4inches of temperpedic foam and put under the mattress pad to keep my hip off the base. Did not last long at all. I have had back trouble since high school. I even hurt my elbow when trying to roll over from being too hot. Well what a change. Hips no longer hurt and my elbow just sinks in without any pain at all when I roll over. This Latex bed is sooo soft yet keeps firmness and support somehow. It took a bit of getting used to. I was rather cool till my body warmed it up a bit. I get warm but not bad enough to sweat or have to get out of bed for a while and then back in like I used to have to do every 2 hrs. Lee was such an expert. He picked the perfect bed for me over the phone. He really knows his stuff. I even have more energy now, where I had none before. I am so thankful for a new lease on life. I got the latex pillow too with the pieces. It was so much better than the purple pillow that was not high enough for a side sleeper. It is soft enough for your ears not to hurt. I am loving my latex and thankful I am not breathing chemical fumes that wear me out any longer. I use regular sheets since I put on a cotton mattress pad on top. Did not hurt the softness at all. Thank you Lee for really standing in the gap for us and sharing your knowledge, I will do the same to all I run across. Looking forward to the second half of my life in a much better light now.
within a week of getting my relaxed firm Queen mattress and matching foundation, I knew I had found something special. Being a Chiropractor, I am well aware good spinal alignment and the Loom and Leaf did not disappoint. In every position and in every inch Of the mattress I feel very supported. Great job Saatva