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15-year warranty

Our expertly engineered mattresses are built to last. Your satisfaction is what drives our business.

The Loom & Leaf Ultra Premium Memory Foam Mattress Warranty

We warrant that our American made luxury mattresses will be free from defects in workmanship and materials for a NON-PRORATED period of 15 years. Following are the very clear details of the friendliest warranty in the mattress industry:
1. How our 15-year warranty works: If your Loom & Leaf mattress is deemed defective at anytime during the two-year period following your delivery date, it will be replaced with a brand new mattress at absolutely no cost to you. Beyond two years The Saatva Company will completely repair and re-cover your mattress for transportation costs of $99 each way. There will be absolutely no other charges.

2. Separately, and solely at your option, The Saatva Company offers the unprecedented "Fairness Replacement Option" should your bed be deemed defective. There are too many conflicts and arguments between mattress stores and their customers as to determining actual defects. It's unfair to you and the "Fairness Replacement Option" has completely eliminated any warranty issue being a hassle for you. Here is how it works:

Under all circumstances, if you are choosing the "Fairness Replacement Option," YOU GET TO KEEP YOUR ORIGINAL MATTRESS. If you choose, instead of us repairing your Loom & Leaf in years 3 to 5, we will deliver and install a brand new Loom & Leaf mattress for only 30% of the original price you paid. Within years 6 to 10, we will replace your Loom & Leaf for only 50% of the original price you paid and years 11 to 15, we will replace your Loom & Leaf for only 75% of the original price you paid. There are no other fees, not even for delivery of your new mattress. Remember, YOU KEEP YOUR ORIGINAL MATTRESS, be it for another room in your home, a family member or friend, or to donate to the charity of your choice.

3. Your warranty remains valid if the mattress has been used on a platform bed. If you are using a metal frame, the warranty shall be void if the foundation is not supported by a 5- or 6-legged metal bed frame on Queen or King size. Queen and King size frames must have a vertical center support. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4-legged metal frame.

4. Your warranty will absolutely remain valid if the mattress is used on an adjustable base.

5. Warranty does not apply if bedding has been burned or otherwise abused or damaged.

6. Your Loom & Leaf by Saatva warranty is valid only to the original purchaser.

7. In order to provide the most optimum sleeping surface this premium product contains only the quality materials. As with all premium sleep products, certain body conformity adaptations will take place as your mattress adjusts to your particular body shape. This is to be expected and is part of the performance of your mattress. Body impressions greater than 3/4" are covered by the warranty.

8. Consumer must notify The Saatva Company in writing of any claims.

We believe the above warranty is the friendliest, clearest, and strongest mattress warranty in the industry.

Thank you,

Loom & Leaf by Saatva

The Lineal™ Adjustable Base by Saatva Warranty

Lineal provides an unprecedented 25-year warranty like no other in the industry. ALL parts and ALL labor are covered for the first 5 years! For years 6–25 you are responsible for labor, transportation fees, and parts, on a prorated basis. For further details relating to years 6–25 of your warranty:

Talk to our adjustable base experts

We partnered with the renowned, Leggett & Platt to create an original adjustable base. If you would like to talk with a representative about any warranty issues you may have call 800-888-3078.
Monday — Friday, 8am — 8pm EST and Saturday, 10am — 3pm EST

For trouble-shooting outside these hours

The Saatva Company's 24/7 concierge service is available 24 hours a day, 7 days a week at 877-672-2882.

The Lineal™ Adjustable Base works with most mattresses. As is congruent with the industry, the Lineal™ Adjustable Base is non-returnable, does not include a home trial period and can not be exchanged.

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We sell exclusively online, and do not have stores or showrooms. Our administrative mailing address is Loom & Leaf by Saatva, 8 Wright Street, Suite 108, Westport, CT 06880

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What brought you to Loom & Leaf?
"For those who still pledge allegiance to the buoyant inner-spring mattress, two companies posses a variety of lavishly appointed options. Saatva’s three models all have inner-spring bases, memory-foam cushioning, and a plush pillow top. In keeping with its green initiative, it uses fire-safe thistle, organic cotton casings, recycled steel, and eco-friendly foam. A concierge service helps take your online experience off the screen, calling to offer a personal thank you in what cofounder Ricky Joshi refers to as “white glove” service. And because Joshi maintains that “certain technologies you can’t fold into a box,” Saatva mattresses are delivered and set up in your home by a dedicated team. Saatva’s sister company, Loom & Leaf, applies the same philosophy to memory-foam mattresses, which are also delivered unfolded to preserve their high-grade cooling gel layer."

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